After you have entered the delivery and payment information, you will get a summary of the information you entered. Please check this information carefully. You can fix errors by going back in the ordering process. You place an order by clicking “PAY” on the “Confirm” page. The agreement between you and Sylvia Holtslag, the 100% coach comes about the moment you get to the confirmation page.

Your (letterbox) parcel is generally delivered to all addresses in the Netherlands within 1-2 business days after placing the order. We ship our packages with PostNL and a signature may be requested upon receipt. If you are not home to receive the package, the delivery person will leave a bill with information on how and where you can pick up the package. It is also possible that he/she will try two more times to deliver your package. Please note that we cannot change a delivery address once the order has been shipped. In addition, we will not resend your package once it is returned to our warehouse.

You have the right to cancel the contract without giving reasons within 14 days after you have received all the products from your order. This refers to the so-called reflection period. You can exercise your right to dissolve the agreement by letting us know that you wish to dissolve the agreement (such as by email or post).
If you choose to dissolve the agreement with respect to a product, you have the obligation to return this product as soon as possible, but no later than 30 days after you have received all products from your order, to the address of Sylvia Holtslag, the 100% coach. (Please refer to the general conditions of sale). The direct cost of returning the product to Sylvia Holtslag, the 100% coach will be at your own expense.
In the event of dissolution as referred to in article 7.1, Sylvia Holtslag, the 100% coach will refund the amount paid for the product in question (including any shipping costs paid) without delay and in any case no later than fourteen days after receipt of the message that you wish to dissolve the agreement, but no sooner than after Sylvia Holtslag, the 100% coach has received the product in question back or you can prove that the product has actually been returned. If, when placing your order, you chose a shipping method other than the cheapest standard delivery method used by Sylvia Holtslag, the 100% coach, Sylvia Holtslag, the 100% coach will not reimburse you for any additional costs thereof upon dissolution.
The right of rescission set forth in Article 7.1 of the General Conditions of Sale is intended to determine whether the product fits and whether you actually want the product. You are permitted to use a product to the extent necessary to verify that you want the product, just as you would in a retail space. Further use of a product affects your right of rescission as specified in Article 7.5.